Privacy Policy
TurfFlow (Pty) Ltd – Privacy Policy
Last Updated: 14 May 2026
This Privacy Policy explains how TurfFlow (Pty) Ltd collects, uses, stores, protects and shares personal information when you visit our website, use our services, place an order, request information, or otherwise communicate with us through, www.turfflow.co.za.
Throughout this Privacy Policy, the terms "we", "us" and "our" refer to TurfFlow (Pty) Ltd. The terms "you" and "your" refer to any user of our website or services, including website visitors, customers, suppliers and any person who communicates with us.
By using our website or services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.
Our online store is hosted on Shopify Inc., which provides the eCommerce platform that allows us to sell products and services online.
1. Changes to This Privacy Policy
TurfFlow (Pty) Ltd may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or operational practices.
Any updates will be published on this page with the revised "Last updated" date.
Your continued use of our website or services after changes have been published means that you accept the updated Privacy Policy.
2. Personal Information We Collect
We collect personal information depending on how you interact with our website, online store and services.
Information You Provide Directly:
When you place an order, create an account, request a quote, contact us or complete a form, we may collect information such as:
· Full name
· Email address
· Phone number
· Billing address
· Delivery address
· Order details
· Payment confirmation information
· Account login details
· Customer support messages
· Information submitted through contact forms, quote requests or enquiries
Certain information may be required to process orders, deliver products, respond to enquiries or provide customer support. If you choose not to provide the required information, we may not be able to provide certain services.
3. Information Collected Automatically
When you visit or interact with our website, certain information may be collected automatically through cookies, analytics tools and similar technologies.
This may include:
· IP address
· Browser type
· Device information
· Operating system
· Pages viewed
· Products viewed
· Website activity
· Referral links
· Approximate location information
· Network and connection information
This information helps us operate the website, improve user experience, monitor performance, detect technical issues and protect the website from misuse or fraud.
3. Information Received from Third Parties
We may receive information from trusted third parties who assist us in operating our website and business.
These may include:
· Shopify
· Payment providers
· Courier and delivery companies
· Marketing and advertising platforms
· Analytics providers
· Fraud prevention and security services
· IT and technical service providers
Any personal information received from third parties will be handled in accordance with this Privacy Policy and applicable South African privacy laws.
4. How We Use Personal Information
TurfFlow (Pty) Ltd may use personal information for the following purposes:
· To process, confirm and fulfil orders
· To arrange deliveries and collections
· To communicate with customers
· To provide customer support
· To respond to enquiries and quote requests
· To manage returns, refunds and warranty claims
· To improve our website, products and services
· To send marketing communications where permitted
· To detect fraud, abuse or security risks
· To comply with legal, tax, accounting and regulatory obligations
· To enforce our Terms and Conditions and other policies
· To protect our business, website, customers and service providers
We will only use personal information where we have a lawful reason to do so.
5. Orders, Deliveries and Customer Support
We use your personal information to process purchases and provide services connected to your order.
This may include:
· Confirming your order
· Processing payment
· Preparing products for dispatch
· Sharing delivery details with courier companies
· Providing delivery updates
· Handling returns or exchanges
· Assisting with warranty claims
· Responding to product or installation-related enquiries
Without this information, we may not be able to complete your order or provide proper customer support.
7. Marketing and Promotions
We may use your contact information to send marketing communications, product updates, promotions, special offers or information about our products and services.
You may unsubscribe from marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.
We do not sell customer personal information to third parties.
8. Cookies and Tracking Technologies
TurfFlow (Pty) Ltd uses cookies and similar technologies to help our website function properly and improve your browsing experience.
Cookies may be used to:
• Keep products in your shopping cart
• Remember preferences
• Improve website performance
• Analyse website traffic
• Understand customer behaviour
• Support advertising and marketing activities
• Improve website security
Most web browsers accept cookies automatically. You can disable cookies through your browser settings, but this may affect certain website features or functionality.
Our website may also use cookies and similar technologies provided by Shopify and other service providers.
9. Disclosure of Personal Information
TurfFlow (Pty) Ltd does not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business, provide services or comply with the law.
These third parties may include:
· Shopify
· Payment processors
· Courier and delivery companies
· Website hosting providers
· IT and technical support providers
· Marketing and advertising partners
· Analytics providers
· Fraud prevention services
· Legal, accounting or compliance advisers
· Government or regulatory authorities where required by law
Information is only shared where necessary for business operations, customer support, order fulfilment, legal compliance, fraud prevention or protection of our rights.
10. Payment Information
Payments made through our website are processed by secure third-party payment providers.
TurfFlow (Pty) Ltd does not store full credit card or debit card details on our website.
Payment information is handled by the relevant payment provider according to their own security standards, privacy policies and terms.
11. Third-Party Websites and Links
Our website may contain links to third-party websites, platforms or resources.
TurfFlow (Pty) Ltd is not responsible for the privacy practices, content, security or policies of third-party websites.
You should review the privacy policies of any external websites before providing personal information to them.
12. Security of Personal Information
We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration, disclosure or destruction.
These steps may include secure systems, password protection, access controls, encryption where appropriate, and the use of reputable service providers.
However, no online system or electronic transmission can be guaranteed to be completely secure. You use our website and services at your own risk.
Customers are responsible for keeping their account login details confidential.
13. Storage and Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information to:
• Process and fulfil orders
• Provide customer support
• Maintain business records
• Comply with tax, accounting and legal obligations
• Resolve disputes
• Handle warranty claims
• Enforce agreements and policies
• Protect our legal rights
When personal information is no longer required, we will take reasonable steps to delete, destroy or anonymise it where appropriate.
14. International Data Transfers
Some of our service providers, including Shopify and other technology providers, may process or store personal information outside South Africa.
Where personal information is transferred outside South Africa, we take reasonable steps to ensure that appropriate safeguards are in place and that personal information is handled in a manner consistent with applicable privacy laws.
15. Children's Privacy
Our website and services are not directed at children.
We do not knowingly collect personal information from children under the age of 18 without appropriate consent.
If you believe that a child has provided personal information to us, please contact us so that we can take reasonable steps to remove the information where required.
16. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
• Request access to your personal information
• Request correction of inaccurate or outdated information
• Request deletion of personal information where appropriate
• Object to certain processing of your information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Request information about how your personal information is used
We may request proof of identity before processing any privacy-related request.
17. POPIA Compliance
TurfFlow (Pty) Ltd is committed to protecting personal information in accordance with the Protection of Personal Information Act, 2013, commonly known as POPIA.
You may contact us regarding:
· Access to your personal information
· Correction or updating of your personal information
· Deletion requests
· Marketing preferences
· Questions about how your information is used
· Privacy-related complaints
We will make reasonable efforts to respond to privacy requests in accordance with applicable South African law.
18. Complaints
If you have concerns about how your personal information is collected, used or protected, please contact us using the details below.
We will make reasonable efforts to investigate and resolve privacy complaints.
You may also have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.
19. Contact Information
Questions about this privacy policy, our privacy practices, or your personal information may be directed to:
TurfFlow (Pty) Ltd
Email: sales@turfflow.co.za
Location: Sasolburg, Free State, South-Africa